In the period from 07.10.2023 to 08.10.2023 from 19:00:00 to 04:00:00 (UTC-0) erWin may be temporarily restricted or not available at all due to maintenance work/system adjustments.

During the time between 27.09.2023 and 27.09.2023 between 17:00:00 and 19:00:00 (UTC-0) erWin is not available due to maintenance work/ system modifications.

Important information: Changeover of the user login for ODIS Service to the Group Retail Portal

erWin Audi
We use cookies in order to enable you to use our website in the best possible way and to improve our communication with you. Otherwise we only use additional convenience cookies. If you do not agree, you can set your cookie preferences.

Your cookie settings for this website
We use cookies in order to enable you to use our website in the best possible way and to improve our communication with you. Select your personal preference here:

Required cookies help to make a website usable by enabling the basic functions, such as site navigation and access to secure areas of the website. The website cannot function correctly without these cookies.

These cookies are used in order to allow website functions which make facilitate the most convenient possible use, tailored to your interests. Furthermore, the analysis of user behaviour also helps us to continuously improve the quality of our website.

Start standardised navigation
headline image

Notes about theft protection and application of a FAZIT/ GeKo/ SVM authorization

The European Union (EU) regulates access to safety-related systems of vehicle manufacturers for its member states so that the information required for repair can be accessed online. Independent market participants from EU member states can request access in accordance with the currently valid legislation.

General information on anti-theft protection:

You require online access to the respective systems of Audi AG (FAZIT/GeKo/SVM) for repair of specially protected vehicle components and flashing of control units. Currently, in order to be able to use FAZIT/GeKo, you must request the respective authorization (see below) and 2-factor authentication.
What is FAZIT/GeKo?

FAZIT/GeKo (security and component protection) is a function, that is available together with the online connection of the Offboard Diagnostic Information System (ODIS) diagnostic software. It enables the calibration of electronic control units of the immobilizer (e.g. instrument cluster, engine ECU), the component protection (e.g. Air conditioning unit, navigation system etc.), as well as the vehicle keys to the vehicle.
What is Software Version Management (SVM)?

Just like for FAZIT/GeKo, in order to be able to flash control units to a current software version, you require online access to the respective Audi AG IT systems and the respective SVM authorization. Your dealership admin can assign them independently via the Group Retail Portal (GRP).
With the help of an online connection and the Offboard Diagnostic Information System (ODIS) diagnostic software, FAZIT/GeKo/SVM allows you to access the  Audi AG central server and to enhance scope of performance of your diagnostic tester remarkably.

How can you use the functions of GeKo-VW?
  • The Offboard Diagnostic Information System (ODIS) diagnostic software has to be installed. More information can be found under erWin-Produktassistenten
  • Certain technical Electronic data processing requirements must be met for an online connection. Furthermore you will need a user ID. More information can be found under erWin-Infotour
  • All other companies and customers from EU member countries and countries outside of the EU can retrieve further information through their importer in charge (see Importeursverzeichnis).

To obtain a FAZIT/GeKo-authorization, certain information about the applicant and about the company is necessary. You need to forward the following information to Audi, respectively the importer in charge:

  • FAZIT/GeKo form sheet (request for activation of a user authorization)
  • An official photo ID must be presented to the managing director by the applicant to verify the identity. The ID will not be retained at any time. Upon request of the affected parties it is possible to include a copy of the photo ID on an extra page (front and back) on a voluntarily basis. The importer will check the data with help of the copy and will dispose of it subsequently according to data protection regulations. On Photo ID with access data (e.g. New ID card), this access data is to be made unrecognizable.
  • Confirmation of employment (form)
  • Extract from the register of companies or business registration (copy)
  • Criminal record certificate of the applicant or similar document

According to Group IT security regulations a regular check of all users in all IT systems is to be conducted. Therefore a user inventory in the FAZIT/GeKo system will be conducted in the future.
As part of the planned user inventory, all users who have not logged into, or worked in the FAZIT/GeKo system for more than 12 months will have their access blocked. A new fee-based user application is necessary for a renewal of the user IDs.
The aim of this inventory is to clean up users who have not canceled their registrations (e.g. in the event of personnel changes) and to deactivate any accounts that are no longer in use.
According to the IT guidelines, which are part of the contract, we kindly ask you to inform all administrators of the single dealerships and to request them to check all approved users of FAZIT/GeKo. The security regulations specify that this involves ensuring that no third-party user IDs are used in the company. Also, user IDs that are no longer required (e.g. personnel changes) must be canceled with immediate effect. This check, performed by the individual companies themselves, must also continue to be conducted over the long term.

All documents, except for the user application, must be disposed of by the responsible importer according to data protection regulations after checking. All transactions in context with the user ID will be permanently logged for investigational reasons.

You will receive the necessary forms for applying for a FAZIT/ GeKo authorization, as well as the associated requirements for your company after successful registration on the erWin portal and application for a company number from the importer responsible for you (see Importeursverzeichnis).