In the period from 07.10.2023 to 08.10.2023 from 19:00:00 to 04:00:00 (UTC-0) erWin may be temporarily restricted or not available at all due to maintenance work/system adjustments.

During the time between 27.09.2023 and 27.09.2023 between 17:00:00 and 19:00:00 (UTC-0) erWin is not available due to maintenance work/ system modifications.

Important information: Changeover of the user login for ODIS Service to the Group Retail Portal

erWin Audi
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Vehicle diagnostics

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erWin supports you in performing diagnostic work on vehicles by providing the requisite software and data. You receive detailed instructions on how a vehicle should be repaired.

Furthermore, erWin offers additional flatrates, each one of which delivers a varying level of functionality. You have the option of selecting this flatrate in line with your needs during a product comparison.

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Password security

The password policy of the Volkswagen Group has been adjusted and is valid for all applications, such as Offboard Diagnostic Information System and GeKo.

In order to be able to change the password as required or at the latest after 365 days, click on the following link:
https://grp.volkswagenag.com

Please note that the replacement of the dealer portal with the Group Retail Portal is currently in the transition phase. The procedure for changing your password will differ depending on when your Global User ID was generated.

Proceed as follows to be able to change your password every 90 days:

  • If your access was generated before 25.03.2022, the password will need to be changed using the dealer portal. Use this link to log in:
    https://dealerportal.vw-group.com

  • If your access was generated after 25.03.2022, there is no way to log on to the dealer portal directly. You access the dealer portal via the respective application tile on the Group Retail Portal. To do so, your Group Retail Portal access must be linked to the dealer portal access. If this is not the case, you can do this on the Group Retail Portal using the "Link user account" function. Please contact the importer responsible for your market with any further questions. Use this link to log in:
    https://grp.volkswagenag.com

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