Dear erWin Customer,

During the time between 08.10.2022 and 09.10.2022 between 19:00 and 04:00 (UTC-0) erWin is not available due to maintenance work/ system modifications.

please accept our apologies for the inconvenience.

erWin Audi
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The features offered by erWin and how to use them.

About erWin

Step by step

Choose the "About erWin – Step by step" menu item to access a detailed description of how to use each Audi erWin function. This menu item is especially useful for first-time users. About erWin – Step-by-step provides a well-structured introduction to all topics, from registration to general use.

Products and services

erWin Product Assistant

Choose the "erWin Product Assistant" menu item to access the following sections:

Vehicle repairs:

erWin supports you in the repair of vehicles with the necessary documentation. You will receive detailed instructions on how a vehicle must be repaired.

You can start a product comparison and also purchase a flat rate in this section. 
 
Vehicle diagnostics:

The Offboard Diagnostic Information System Service diagnostic software
  • Enables offboard diagnostics to be performed for all Audi-brand vehicles via an SAEJ2534-compliant interface (diagnostic interface).
  • Also offers the option of gaining direct access to selected repair and maintenance information while diagnostic work is ongoing via the diagnostic software.
Training:

You can access information about training materials in this section.

Digital Service Schedule

Choose the "Digital Service Schedule" menu item to add entries for vehicles that have a digital service schedule.

This function is available to registered automotive companies. You will be asked to enter a valid vehicle identification number (VIN). 

Vehicle-specific information 

When you select the menu item "Vehicle-specific information - Vehicle identification" you are prompted to enter a valid vehicle identification number (VIN).

As a result, all important vehicle data such as model, model year, engine code etc. are displayed.

You can then call up all the information relevant to repair of the respective vehicle.

Specifically these are technical product information, work items, repair manuals, circuit diagrams, bodywork repairs, proper maintenance, emissions test and maintenance tables.

Please note that you can only view the content of the documents with a valid flat rate.

Model-specific information

Choose the "Model-specific information – Information in PDF format" menu item to access electronic repair and workshop information (not available in all languages). erWin provides you with the following documents ordered by model, model year, reference medium and main group; these documents are not available under the "Vehicle-specific documents” item:
  • Vehicle-related documents (e.g. workshop manuals and current flow diagrams)
  • Model-related documents (e.g. maintenance manuals and bodywork repair manuals)
You can access detailed information with examples by clicking on the adjacent "Examples" link.

My erWin

Registration

Choose the "Registration" menu item to access the registration form.
In order to enjoy unlimited use of erWin, you must be a registered user of the system. The first time you log on, you will receive a personal password, which, together with your user name, will grant you access to all erWin information which is available free of charge.
Password regulation in the Volkswagen Group has been adapted and is valid for all applications such as Offboard Diagnostic Information System and GeKo.
The following minimum requirements must be met when creating a password:
  • At least 10 characters
  • At least three of the following four character classes: upper-case letters, lower-case letters, numbers, special characters {!@#$%&/=?_.,:;\-}
  • A maximum of two identical consecutive characters

New applicants for the service network

"Further offers – New applicants for the service network" menu item on the right-hand side

Choose this menu item to access all of the information relevant to becoming an Audi Service Partner.

Workshop equipment

"Further offers – Workshop fittings" menu item on the right-hand side 
 
The "Workshop equipment" section provides you with information on how to perform work on Audi vehicles using special factory equipment, special tools and online tools.

Flatrate

The "erwin flatrate" link on the erWin start screen provides all of the key information about the flat rate. You can also conclude your individual usage agreement for the online service information via this link.

Help, GTB, data protection, imprint

You will find the Help, GTB, data protection and imprint items at the bottom of every erWin page.
erWin help offers information about system requirements and the best display, answers to frequently asked questions and contact addresses for technical information and general enquiries to erWin itself.
Refer to GTB for information about the erWin general terms of business.